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Offshore back-office staff, or Shlix IBS
Offshore teams and automation are both ways to take routine service work off a US agency's desk. They are priced differently and carry different risks. Shlix offers both, so this comparison has no reason to favor one.
Side by side.
| Topic | Offshore staff | Shlix IBS automation |
|---|---|---|
| How it is priced | Per full-time person per month. Published ranges (October 2026): about $999–1,600 for general assistants, $1,988–2,500 for managed or specialised staff, from about $2,349 for insurance-focused staff. | Software-only plans start at $299 per month, plans that combine the software with our back-office team start at $1,449 per month, and our team on its own starts at $1,099 per month for up to 20 hours a week. Final pricing depends on your volume, workflows, integrations and level of support. |
| Oversight | Training, quality checks and a team lead; your account managers answer questions. | Your staff approve drafts; a second person approves where you require it. |
| Data access | People in another country access your systems and customer data. Some carrier and customer contracts restrict this. | Software connects to your mailbox through Microsoft's official API. Our support team in India accesses data only when a task needs it. |
| Consistency | Varies with people and turnover. | The same rules on every request; a wrong rule applies everywhere until fixed. |
| Portal and phone work | Yes. | No; your team or ours does it, with the task on a clock. |
| Scales with volume | In steps of one person. | A plan sized to your volume, not per person. |
Generic comparison, reviewed 2026-10-08. We make no claims about any named provider.
Questions.
Do you offer offshore staff too?+
Yes. Dedicated Operations Support provides trained back-office staff, starting at $1,099 per month for up to 20 hours a week. Combined with the software, plans start at $1,449 per month.
Where do the price ranges come from?+
Providers' own published pricing pages, reviewed in October 2026. Get current quotes before deciding.
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